Frequently Asked Questions
99tk Q&A Center
From deposits and withdrawals to device issues and customer support — find detailed answers to any question you have about 99tk right here.
99tk is a safe and reliable gaming platform for players in Bangladesh. From opening an account to making your first withdrawal, small questions often come up along the way — how to deposit with bKash, what the minimum withdrawal is, or where to find live chat. This page organizes 22 questions and answers across four sections so you can easily find a solution to your issue. If you don't find an answer to your question, contact us via 24/7 live chat or at [email protected].
Frequently Asked Questions
How to Withdraw Money
After submitting a withdrawal request at 99tk, the money usually arrives in your mobile wallet within 30 minutes to 3 hours. Sometimes system verification may take a little longer. If 3 hours have passed and the money still hasn't arrived, contact us directly via live chat — our team will look into it promptly.
The minimum amount for each withdrawal request at 99tk is ৳800. Withdrawals below this amount are not possible. If your account balance is less than ৳800, try winning a bit more before submitting a request. To find out about any maximum withdrawal limit, ask via live chat.
Yes, for security purposes you must use a bKash, Nagad, Rocket, or Upay account registered in your own name to make a withdrawal. Withdrawals to wallets registered in someone else's name are not processed. This is done to prevent fraud and protect your funds.
To withdraw bonus winnings, you must first meet the wagering requirement. For the 99tk welcome bonus, you need to wager the bonus amount multiplied by 15. Example: if you receive a ৳1,500 bonus, you need to place ৳22,500 in bets before the bonus winnings can be withdrawn. Wagering is calculated only on the bonus amount, not on the real money you deposited.
A withdrawal can remain pending for several reasons — such as account verification being incomplete, wagering requirements not yet met, or a system review in progress. A "pending" status means the request is being processed. If it stays pending for more than 3 hours, contact live chat with your transaction ID.
Device & Technical Issues
On an Android phone, open 99tk.lat in Chrome, tap the three-dot menu in the top right corner, and select "Add to Home Screen". On an iPhone, open the site in Safari, tap the share button at the bottom, then select "Add to Home Screen". After that, you can use the site directly just like an app.
99tk runs smoothly on the latest versions of Chrome, Firefox, Safari, and Edge on both desktop and mobile. Android and iOS smartphones and tablets are equally supported. For the best experience, always keep your browser updated and avoid using outdated browsers.
If a page is loading slowly, first try clearing your browser's cache and cookies. In Chrome: go to Settings → Privacy and Security → Clear Browsing Data. Then reload the page. If the problem persists, check your internet connection and try a different browser. If the issue continues, contact live chat.
If your internet disconnects during a game, the round is usually completed on the server, so your bet or winnings remain safe. When you reconnect, you will see the updated state of the game. If you notice a discrepancy in your balance, contact live chat or [email protected] with the name of the affected game and the time it occurred.
No, you do not need to download any separate app to use 99tk. The site is fully optimized for mobile browsers. You can add it as a shortcut on your home screen if you like, which gives you a convenient experience just like an app.
Customer Support
Yes, the 99tk customer support team is active 7 days a week, 24 hours a day. No matter what time of night or early morning you run into an issue, you can get immediate help through live chat. The service does not stop on holidays either.
For a faster resolution, have the following information on hand before contacting support: your registered mobile number or email, a brief description of the issue, the relevant transaction ID or game name, and the approximate time of the incident (BST). Providing these details will help the team identify your problem quickly.
99tk offers two support channels — 24/7 live chat (you can chat directly from any page on the site) and email: [email protected]. Live chat is the most effective option for quick resolution. Use email for detailed issues or those that require documents.
The 99tk support team can communicate in both Bengali and English. The service has been designed with Bangladeshi players in mind, so you can comfortably describe your issue in Bengali.
Yes, every email sent to [email protected] receives a reply. Including a detailed description of the issue, screenshots (where applicable), and your account information will help the team resolve it faster. For urgent matters, it is better to contact live chat.
How to Deposit Money
Log in to 99tk, go to the deposit section, and select bKash as the payment method. Enter the amount and follow the instructions provided. Complete the payment from your own bKash account. The minimum deposit amount is ৳200. Your balance is usually updated within a few minutes.
99tk currently supports four popular mobile payment methods: bKash, Nagad, Rocket, and Upay. These are the most widely used mobile wallets in Bangladesh. The minimum deposit amount is the same for each method — ৳200.
The minimum deposit is ৳200 for every payment method. This applies equally to all options — whether you choose bKash, Nagad, Rocket, or Upay. Amounts below ৳200 are not accepted.
Deposits are usually credited within a few minutes. If the money still does not appear in your account after 15-20 minutes, contact live chat with the transaction ID or reference number from your payment app. Keep a screenshot of the payment as proof — it helps with the investigation.
Yes! 99tk offers a 150% welcome bonus on your first deposit, up to ৳5,000. Example: if you deposit ৳1,000, you will receive a ৳1,500 bonus, making your total balance ৳2,500. The offer must be active when making your first deposit to receive the bonus. Ask via live chat for the full terms and conditions of the bonus.
Rocket is Dutch-Bangla Bank's mobile wallet service. However, you do not need to have a direct account with Dutch-Bangla Bank to use it — Rocket can be registered with any mobile number. To deposit at 99tk using Rocket, the minimum deposit is ৳200.
Still have questions?
If you don't find the answer to your question on this page, don't worry — our support team is always ready. Chat with us directly on live chat or write to us in detail by email.
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